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States of Jersey Ambulance Service

The States of Jersey Ambulance Service provides the Island with 24-hour emergency paramedic cover and a patient transport service caters for those needing transport to outpatient clinics as well as day centres. 

Ambulance service

Do I really need an ambulance?

A number of patients who call for an ambulance can be dealt with more effectively in their local environment by their GP, or the out-of-hours' (GP's Co-op) service.
 
Think before you call an ambulance and remember you should only call one in a real emergency - for example when someone has chest pain, has difficulty in breathing, may have had a stroke, has severe abdominal pain, has collapsed or had a serious accident or fall, or has overdosed.

While an ambulance crew is on one side of the Island dealing with a minor problem, someone may be experiencing a life-threatening condition where an ambulance could make all the difference. An inappropriate call can cost a life.

Out-of-hours GP service

If I need an ambulance, what else will I be asked?

The controller will ask you a number of important questions. These will include:

  • what the problem is  
  • whether the patient or casualty is breathing, conscious, the gender and (approximate) age 
  • if there are any landmarks or 'reference points' nearby 
  • whether there are any risks to the ambulance crew, such as someone who is violent 

The controller may ask if it is possible for someone to meet the ambulance at the end of the drive, road or track.

Helping the patient while waiting for an ambulance

If appropriate, the controller will give you advice on how to help the patient or casualty until the ambulance arrives. This could include maintaining an airway, controlling bleeding, dealing with shock etc. You may be asked to call back if the patient's condition changes or worsens.

If the patient or casualty's condition is immediately life-threatening, or their life is in danger, the controller will give you simple, effective instructions on how to assist until the ambulance crew arrive to take over. This may include Cardio Pulmonary Resuscitation (CPR), how to deal with someone who is choking, or helping with childbirth.

What type of ambulance will be sent and what will happen?

Depending on the condition of the patient or casualty, the response you will receive may be an ambulance, a paramedic in a rapid response vehicle or the attendance of a doctor. All information about the patient or casualty is entered into a computerised system and the nearest appropriate ambulance crew is sent.

When the ambulance crew arrives, the condition of the patient or casualty will be assessed and treatment may be given at the scene. 

If, after assessment, the patient's condition requires transport to the hospital, the patient will be transferred to the Emergency department at the general hospital.

Who to contact

Telephone
01534 444710
Fax: 01534 444730

Where to go

Name
Ambulance Service
Address
Rouge Bouillon
St. Helier
Jersey
Postcode
JE2 3ZA

Other Details

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