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Family Nursing & Home Care

- Approved Home Care Provider-


Providing care for people at home

Our Home Care team is here to help you maintain your health, wellbeing and independence at home. Our dedicated and professional team of Care Assistants and Senior Care Assistants have been trained to provide high quality care to Islanders who need home care support.

We can provide help, advice and support for a number of health issues to increase independence at home, including, assistance with medication and personal care.

We are able to provide an integrated nursing and home care service that supports seamless care for the individual in their home.

As Jersey's only not-for-profit home care provider, our sole focus is on providing the highest quality of care, which is what Islanders deserve.


Education First - Putting Education 1st.

Family Nursing & Home Care have built an island wide reputation for providing a high level of expert care, from birth to end of life.

By opening our training business, Education 1st can now offer training to any care provider or organisation.

All training that is delivered is compliant with the new Care Regulation requirements, in addition the range of courses are easy to access and run throughout the year. This is to ensure that organisations can keep their staff compliant and up to date. The training packages will be delivered by quality and highly credible instructors whom are fully trained to deliver the topics. 

What makes Education 1st stand out from other training centres is; our instructors are drawn from a wide range of professional specialities including, adult and paediatric nursing, health visiting, practice development and specialist nurses. 

All training is provided at our training premises Gervaise Le Gros, St Aubins. Education 1st will also provide training to meet your specific organisational needs, and this can be delivered at your training facility.


Focusing on child safety and accident prevention

Our Child Accident Prevention (CAP) co-ordinator facilitates and delivers projects and education programmes that focus on child safety and accident prevention.

It is our mission to reduce the incidence and impact of accidental injuries to children (aged 0 to 16) in the community and we believe that a co-ordinated approach using local knowledge, expertise and shared resources is the most effective way of looking after our children and young adults.

The alliance currently includes representation from:

  • Family Nursing & Home Care (Paediatric Health Visiting, School Nurses) 
  • Health and Social Services (Accident and Emergency Department, Paramedics, Community Paediatrics) 
  • Home Affairs (Fire and Rescue, Police and Road Safety) 
  • Education, Sport and Culture
  • Prison! Me! No Way!!
  • Public Health 
  • Jersey Child Care Trust 
  • Trading Standards Service 
  • Headway 
  • Housing 
  • The St John Ambulance Service
  • Bosdet Foundation

Our success lies in the representative’s high degree of commitment to child accident prevention, coupled with the support and involvement of their respective senior managers. Please visit to find out more.

For further information please call our Child Accident Prevention co-ordinator on 443614.

 “Acceptable Risk” conference aims to look at how we can best prepare children for the risks they will encounter, how to risk assess for themselves and how we feel about those risks.


There for you in times of acute or chronic illness

At Family Nursing & Home Care, we believe that health and wellbeing are the key factors in determining an individual’s happiness and quality of life.

Our Adult Nursing Team consists of a group of highly skilled District Nurses and Senior Health Care Assistants. They are specially trained to help care for you and your loved ones in times of acute or chronic illness, either in the comfort of your own home or at our purpose-built District Nursing Clinic.

We understand that many people prefer to be treated, where possible, within the security and comfort of their own home. Illness can often leave people housebound and in need of specific, tailored treatments, which is why our Adult Nursing Team is here to help during the most challenging times.

For those who need Adult Nursing support but do not require home visits, we have set up our own specialist District Nursing Clinic. This facility has allowed the team to expand the reach of its services, providing District Nursing support to more mobile patients as well as the most vulnerable members of our community.

For more information please call us on 443603


Adapting to meet the needs of our patients

At Family Nursing & Home Care, we are fortunate to have a team of fully qualified and dedicated Specialist Nurses who are constantly training and adapting to changes in treatments and practises for a range of serious and common medical problems.

Our Specialist Nursing team have years of practical experience and advanced training in their respective fields. Their specialisms include:

  • Tissue Viability and Wound Care
  • Continence and Stoma Care
  • Palliative Care

Our Specialist Nurses support the delivery of ‘best practice’ through a variety of staff education programmes, direct patient care and ensuring that the correct resources are available. They also monitor the standard of care that patients receive.

For more information please call 443600. 


Here to help with non-healing wound care

It is not uncommon for patients who have undergone complex procedures or have suffered injuries to have wounds that are difficult to heal. This is especially true for people, as they get older.

Our specialist Tissue Viability and Wound Care Nurse is here to support your nursing team if you have non-healing wounds, including ulcers, infections and chronic oedema. She can provide telephone advice, consultations at home or in our District Nursing Clinic and specialist knowledge, advice and education on all aspects of wound care, especially complex and non-healing wounds.

You can download our Pressure Trauma Leaflet by clicking here


Expert help and advice for incontinence and stoma care


Incontinence is an extremely debilitating and potentially embarrassing condition that is common amongst people of all ages, but particularly amongst women and older people. It can restrict employment, educational and leisure opportunities and lead to social isolation, affecting both physical and mental health.

Our specialist nurse will plan and document care, assisting the patient’s individual needs and identifying problems, including counselling and liaising with other nurses, doctors and health care professionals to provide consistent and integrated care. 

Stoma care

Sometimes, during surgery, it may be necessary for a surgeon to form a ‘stoma’ on the wall of your abdomen, which will allow waste to pass out of your body effectively.

In Jersey, unless you have a urinary stoma, the stoma care nurse and the ward nurses will help maintain your stoma for the first three months of treatment. Thereafter, one of our specialist nurses will be on hand to assist you.

She will show you how to clean your stoma and how to change the bag. She will also give you hints and tips on how to manage the stoma yourself at home. Their expert advice will help you to build confidence and make you aware of the different types of appliances (bags) that are available to you.

We understand how life changing a stoma operation can be and our dedicated nurses will provide you with the time and resources needed to adjust to these changes.

Educating home care staff to reduce the number of UTIs 

It has been identified that nearly half of residents in care homes in England are frequently prescribed antibiotics based on the use of routine urine dip sticking. FNHC has adopted guidance from the NHS with the scheme ‘To Dip or Not to Dip’, which is a patient-centred approach to improve the management of UTIs in the care home environment. The outcomes are to ensure the appropriate use of antibiotics and a reduction in potential health infections.

This is being achieved by implementing an evidence based clinical process for use by home care staff who identify, record and share the patient’s clinical symptoms of UTIs with their GP. The toolkit, which will be used by home care staff to diagnose and manage UTIs in nursing home residents, includes a patient assessment tool, an education and e-learning package, posters and resources on how to keep hydrated and how to recognise UTIs.


Supporting patients and families through life-threatening illnesses

Palliative care is the active holistic care of patients with advanced, progressive and life-threatening illnesses. The goal of our palliative care service is to achieve the best quality of life and comfort for patients and their families.

Our District Nurses embrace the core elements of supportive care, including the management of pain and other symptoms and the provision of psychological, social and spiritual aid. We provide support for treatment and condition management from pre-diagnosis, through to the process of diagnosis and treatment, to cure, continuing illness or death and bereavement.

We are passionate about offering a support system that integrates the psychological and spiritual aspects of care and allows our patients to live as actively as possible until death. We also believe it’s vital to provide support for families that helps them to cope with the illness process.


District Nurse Procedure for Visitors to the Island

In order to access District Nursing Services whilst visiting Jersey you must have a referral from a Health Professional where you live, and you MUST also register with a GP in Jersey.  For more information please click on the link below.

Please click here for our up to date guidance for visitors to the Island - District Nurse Procedure for Visitors to the Island


Fast recovery in the comfort of your home

In May 2014 we launched a Rapid Response Team (RRT) in partnership with the Health and Social Services Department (HSSD). The aim of the team was to improve patient care in the island by preventing inappropriate hospital admissions and, for some people already in hospital, to help them get home more quickly. Much of the work we do is already provided to patients in their own homes. We know from experience that people who are able to stay at home recover faster, have reduced risk of infections and maintain their independence for longer than if they had to be admitted to hospital.

The first six months of the scheme were hugely successful and, as a result, we have now expanded the service to include a Reablement team. This team includes nurses, home care assistants and social workers who are on hand to monitor patients’ conditions beyond the initial rapid response period. Re-ablement is a philosophy which encourages individuals to ‘do for themselves’ rather than being ‘done to’. Our team offers an active approach to care, which has seen amazing results for islanders recovering from acute illness, falls and fractures. 


Providing nursing care and support for children and young people

The Community Children’s Nurses support children with nursing and health care needs and their families, at home and in the community.

We provide nursing care and support in children’s homes or other community settings, such as nurseries or schools.  We prevent or reduce hospital admissions for children and young people and provide families and carers with information, resources and support to promote independence, as far as possible.


Help for New Parents 

At FNHC we understand the difficulties facing parents when looking after newly born babies and young children. In the 21st Century, parents are inundated with information about what’s best for their children and our Health Visitors and Community Nursery Nurses are here to provide the correct support and advice, helping parents to feel more confident in their parenting skills and to provide the best opportunities for their children.

We provide advice on healthy choices, e.g. breastfeeding, weaning, healthy eating and protection against disease and infection. We work closely with parents to help promote strong family bonds and offer information to families with specific difficulties such as postnatal depression.

Our Health Visitors are qualified nurses with specialist training in public health for children, young people and families. We are here to help you and your family during pregnancy, up to your child’s first day at school, aged five.

For more information please call 443600. 

Please note that these clinics are for well babies and if your child is unwell you need to make an appointment to see your own GP. If your think your child is infectious or has a rash we would prefer that you did not bring your child to clinic as there are very young babies present.

The clinics do not run on Bank/Public Holidays

Any urgent or important messages are posted on Facebook 

Contact our Health Visitors if you need any help with breastfeeding or infant health questions. Call us on 443600


Supporting child development and parent education

Maternal Early Childhood Sustained Home-Visiting or MECSH is a structured programme of sustained nurse home visiting for families identified to be at risk of poorer maternal and child health and development outcomes. It is delivered as part of a comprehensive, integrated approach to services for young children and their families.

In 2014 our Child and Family Team introduced the MECSH scheme in Jersey. The initiative has received international recognition and is already being delivered by Health Visitors or their equivalent in Australia, South Korea, USA and the UK. All our Health Visitors are now working with families on the MESCH programme and our aim is to recruit between 100 and 150 families onto the programme by the end of 2016.

The feedback from families taking part in Jersey so far has been very positive. The programme draws together the best available evidence on the importance of the early years, children’s health and development, the types of support parents need, parent-infant interaction and holistic, ecological approaches to supporting families to establish the foundations of a positive life trajectory for their children.

Key components of the scheme include: 

  1. Supporting mother and child health and wellbeing
  2. Supporting mothers to be future oriented and aspirational
  3. Supporting family and social relationships
  4. Additional support in response to need
  5. Child development parent education

There will be no MECSH playgroup at Pathways on Monday 13th June. Next meeting is Monday 20th June at Samares Manor for a walkabout & cuppa! (free of charge) If MECSH mums are interested in coming to Samares Manor can they enquire through their Health Visitor.

(This group is through referral by your Health Visitor only.)


Safeguarding the needs of children and young people in Jersey

Our School Nurses are specialist practitioners and function as both health promoters and health educators; working in partnership with many agencies, professionals and families to promote and protect the physical and emotional wellbeing of children and young people, in their developing years.

We work tirelessly to safeguard the needs of children and young people in Jersey, providing a fully confidential health service including, child immunisation programmes, advice on healthy eating, sexual health and substance misuse, as well as providing specific support for families with complex needs in the school setting.

To contact the School Nursing Team, call 443622 or email  


Improving wellbeing of vulnerable children in Jersey

Looked After Children are children in foster care or residential homes or those still living with their parents but are subject to a ‘Care Order’. It also includes children who are temporarily looked after for respite on a planned basis.

‘Looked After Children’ and young people share many of the same health risks and problems as their peers but often to a greater degree.  They regularly enter care with a worse level of health than their peers in part due to the impact of poverty, abuse and neglect.

Jersey, like any local authority in the UK, has a population of Looked After Children and young people either in foster care, residential homes, ‘kinship care’ (with relatives) or adoptive placements.

Health, educational and social outcomes for children and young people in Jersey who are deemed to be looked after, remain poor. This can result in higher incidences of smoking, substance/alcohol misuse, mental health problems, self harm, school dropout rates and criminality amongst our population of Looked After Children and young people.

We are committed, along with our partnership agencies, to improve the health and wellbeing of the most vulnerable children and young people in Jersey. The Looked After Children’s Nurse works exclusively with Looked After Children and young people, to identify their health needs by co-ordinating individual health assessments and care plans. 

The Nurse works closely with Social Work colleagues in Children’s Services to ensure that health assessments are completed in a timely manner and health recommendations are implemented through fast track referrals. In partnership with the Medical Advisor for Looked After Children, the Nurse aims to strengthen the health assessment process and advocacy, to narrow the inequalities and to raise the profile of the health priorities of Looked After Children.


Working together to protect Children in Jersey

The information film on MASH can be viewed here on YouTube.

The Multi Agency Safeguarding Hub, or MASH, has been set up to deal with safeguarding concerns for children and young people in Jersey. The primary objective of MASH is to ensure that those who may be at risk of harm receive the best possible protection. As a multi agency scheme we are one cog in a wheel of community groups and organisations working together to offer faster, more coordinated and consistent responses to concerns about vulnerable children and young people.

Who to contact

Contact Name
Bronwen Whittaker
Contact Position
Chief Executive Officer
01534 443600
Fax: 01534 443699


Where to go

Family Nursing & Home Care
Le Bas Centre
St. Saviours Road
St. Helier
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